Refund Policy

Last Updated: July 11, 2025

This Refund Policy applies to the services provided by RK Software Solution ("we," "us," or "our") through our website and service brand, streamsmart.live.

Our Commitment

At RK Software Solution, through our service streamsmart.live, we are committed to customer satisfaction. We strive to provide effective and reliable technical support. This policy outlines the conditions under which a refund may be issued for our fee-based services.

Eligibility for a Refund

You may be eligible for a full or partial refund under the following circumstances:

• We were unable to resolve the primary technical issue for which you purchased the service.
• The exact same issue reoccurs within 7 days of the service being completed.
• You were accidentally charged more than once for the same service session.

A refund will not be issued if the issue is determined to be caused by hardware failure, an internet service provider problem, or other factors outside the scope of our remote support capabilities, or if you change your mind after a successful service resolution.

How to Request a Refund

To request a refund, please call our support number within the 7-day eligibility period. You will need to provide your name and the approximate date of service so we can locate your record. Our team will review the case and determine if a refund is warranted based on our service logs.

Processing Refunds

If your refund request is approved, the refund will be processed to your original method of payment within 5-7 business days.

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